Job Description

Department
Commercial
Job posted on
Aug 4, 2021
Employee Type
Permanent
Experience range
1 year - 4 years

cGlobal Analytical Centre








Summary: Requirement is for an experienced Salesforce professional who has administrative/development/business analysis skills to transform the business requirements to Salesforce solutions and weave final results into actionable items for customers.
Competencies

• Evaluate various approaches to implement effective Salesforce Sales Cloud based solutions, take end-to-end ownership of feature releases, work in a fast-paced, collaborative environment, and in a cross-functional team.

• Facilitating and developing future state design considerations including Salesforce Prototyping using lightning components, make configurational changes within Salesforce using AppExchange, and/or other products.

• Preparing final analysis reports and dashboards for the stakeholders to understand the data-analysis steps, enabling them to take important decisions based on various facts and trends.

• Participate in key meetings with clients including requirement sessions, system demos and user acceptance testing.

• Strong understanding of the Salesforce platform, with the ability to customize standard and custom objects, formula fields, process automation, reports/dashboards, and use data tools (Excel + Data Loader or similar)
• Work with internal stakeholders and CRM Product Owner to create, maintain, and distribute performance dashboards for KPIs, measurable through Salesforce CRM.
• Participate in cross-functional teams that address issues involving CRM and business operations, act in a consultative capacity to ensure Salesforce optimization.
• Strong grasp of both administrator and developer areas of the Salesforce platform, understanding when and why to use declarative and programmatic solutions.

Client Management / Stakeholder Management

• Develop cordial and trust-based relationship with clients (EST hours) and own team, and fully own the service delivery of client requests.

Candidate Profile:

• 3-5 years relevant experience in acting as Salesforce Administrator/Developer
• Salesforce Administrator/Developer Certification.
• Experience with Lightning framework, Apex, SOQL. Experience creating custom objects, process automations, external integrations, using data tools, etc.
• Organizational skills and attention to detail with the ability to multi-task in a fast-paced environment with competing priorities
• Ability to effectively collaborate with project managers, business stakeholders, and other technical resources to design and deliver new features and functionality

• Analytical mind with a problem-solving aptitude, critical thinking, and ability to deal with pressure are essential for this position.

Essential Qualification: Bachelor’s degree in IT or equivalent required with 3-4 years relevant experience. Masters/degree in Business Analytics is preferable.