Job Description

Overview:
TekWissen Group is a workforce management provider operating throughout India and several other countries worldwide. The client below is a leading technology company offering a range of IT solutions to businesses and organizations, enabling them to transform their digital futures
Position: Analyst, Sales Operations
Location: Bangalore/ Hyderabad
Duration: 12 Months
Job Type: Contract
Work Type: Onsite
Shift Timings: 24x5 Support
:

• Sales Support plays a critical role in ensuring the smooth operation of sales platforms and customer-facing tools.
• As an Analyst, you will be responsible for incident management, technical troubleshooting, and coordination across teams to resolve issues impacting sales systems, order management, and customer care tools.
• You'll also support the client's Premier Page platform, helping internal users navigate and resolve technical challenges.
• This role requires strong analytical skills, a customer-first mindset, and the ability to work cross-functionally to minimize service disruptions and enhance user experience.

Key Responsibilities:

• Provide first-level technical support and incident management for sales tools, OMS, and Premier Page platforms.
• Troubleshoot and resolve issues or escalate to appropriate teams when necessary.
• Collaborate with IT, operations, and support teams to ensure minimal disruption to business processes.
• Educate users and offer proactive support for recurring or known issues.
• Work flexible hours, including evening or night shifts, to support global operations.

Essential Requirements:

• High school diploma or equivalent; associate degree or technical coursework preferred.
• 1 2 years of relevant experience in technical support or sales operations.
• Strong troubleshooting skills and familiarity with the client's tools related to customer care, order processing, and sales.
• Excellent communication and coordination skills across teams and stakeholders.
• Strong analytical and problem-solving abilities.

Desirable Requirements

• Knowledge of the client's Premier ecosystem and sales processes.
• Experience with order-to-cash (OTC) workflows.
• Ability to multitask and thrive in a fast-paced environment.
• Proficiency in Microsoft Office tools (Outlook, Teams, Excel, Word, OneNote).

Mandatory Skills

• 1 3 years in international BPO
• STS Order Management or OTC background
• Support experience in similar domains
• Strong verbal and written communication
• Multi-tasking, stakeholder engagement, and real-time problem-solving

Experience:

• Total Exp 1-3 yrs
• Rel Exp- 1-3 yrs

TekWissen Group is an equal opportunity employer supporting workforce diversity.

Skills Required