Job Description

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.Role title: Analyst - Quoting
Colt Level: PT2
Function: Quoting Team
Reports to: Team Leader
Location: Gurgaon/BangaloreRole purpose
The aim of this role is to process and provide quote/pricing for the requests received from customers and sales team.Key accountabilities

• Understand the customer / sales requirements and produce quotes within agreed timelines.
• The activity includes building connectivity checks, procuring OLO cost from third party suppliers and pricing by using colt pricing tools, offnet supplier tools, price books, price lists, discount rules etc.
• Communication with sales on regular basis and update the work instructions as per business and process requirements
• Create and maintain internal process documentation, administrative logs and report to management on regular basis.
• The analyst is responsible to send the offer to the sales/customer and report the quote accurately in order to link the quote when the offer is accepted to an order.
• Participate in system, tool and process changes and adopt new ways of working.
• Keeping apprised with new products and technologies.

Other accountabilities (optional)

• Attend all trainings required to gain knowledge in this domain.

Key performance indicators (financial and non-financial)

• Manage Productivity targets as per the defined criterion
• Maintaining high level of accuracy in quoting process
• KPI as per SLA

Relationships and key contacts
Interact with

• Customers / Sales
• Pricing/Procurement Teams
• Internal Teams
• Sales / Inside Sales
• Service Delivery
• CRMs
• Sales Engineer
• System & Cost Automation Team
• Suppliers

Role specific requirements
Skills & Experience

• Telecom background preferred. Technical knowledge can be an added advantage.
• Good spoken and written English language skills
• Experience in speaking to customers & Sales
• Experience in written communication to customers
• Adopts a flexible and results orientated approach
• Foreign language can be an added advantage
• Basic knowledge of MS office required

Qualifications

• Any Graduate (Technical degree preferred) with 2-3 years of experience

Behaviours

• Can see through customer\'s eyes : take time to understand my customers\' and how I contribute to their success
• Works on own initiative where necessary
• Ability to cope with stress, solve problems and deal with a variety of situations
• Ability to work well under pressure and meet tight deadlines
• Plans effectively, anticipates potential problems and takes responsibility to prevent them.
• Communicates with others openly and honestly
• Demonstrates a \'can-do\' attitude with enthusiasm and a personal willingness to improve
• High level of accuracy and attention to detailed methodical and thorough approach to work
• Good team player with positive attitude

What we offer:Colt is a growing business that is investing in its people. We offer skill development, learning pathways and accreditation to help our people perform at their best, regardless of role and location.In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to staff. Colt recognizes the importance of a work life balance.Some benefit examples are:

• Flexible working and relaxed dress code
• Two days annually to spend on volunteering opportunities
• Access to Online-learning Platform
• Business mentoring
• option of parking slots in the Colt Campus
• lunch vouchers

Colt Technology Services