Job Description

You Lead the Way. We\xe2\x80\x99ve Got Your Back

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we\xe2\x80\x99re supporting our customers\xe2\x80\x99 financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what\xe2\x80\x99s possible \xe2\x80\x94 and we\xe2\x80\x99re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

Comprised of key internal and external servicing functions, GSG delivers extraordinary customer care to Card Members, merchants, and commercial clients around the world, while providing world-class credit, collections, and fraud services. The organization is also home for several shared services that help to power American Express including procurement/supplier management, real estate & workplace experiences, and sales operations & business enablement. GSG teams also partner with businesses across the company to develop strategies and execute complex change initiatives. Each interaction is a chance to bring the brand to life for our customers and colleagues and help build on Amex\xe2\x80\x99s reputation for trust, security, and service.

We back our colleagues with the support they need to thrive, professionally and personally. That\xe2\x80\x99s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Accertify Chargeback India Team is responsible for providing chargeback Prevention Services to their clients by reviewing and analyzing the transactions and providing the best solutions.

Purpose of the Role:

• Provide strong customer service and take initiatives to solve issues through detailed research

• Professionally persistent and a contributor to client success

• Analyze situations and issues and draw logical conclusions to determine accurate resolutions

• To win the maximum number of disputes, produce high revenues by using established standards of chargeback industry, and deliver premium service to our clients

• Constantly communicate trends, share best practices and ideas with peers and leadership

Responsibilities:

• Monitor, evaluate, investigate, and respond to disputes received by various clients with robust compelling evidence

• Perform chargeback analysis and resolve transactions as per the best resolutions

• Conduct extensive research to validate purchases across platforms

• Import and Export data with 100% accuracy from client platforms to Accertify and vice-versa

• Work with peers and Managed Services leadership to communicate Chargeback & Fraud trends and share best practices, ideas, and information

• Ensure adherence to regulatory, operations, and compliance standards

Past Experience:

• Worked on Consumer or Commercial Portfolios(Airlines or Retail preferred)

• Knowledge of Chargeback & Fraud Prevention Services preferred

• 0-3 Years of experience

Functional Skills/Capabilities:

• Analytical Mind and Attention to Detail

• Excellent problem-solving skills

• Outstanding Communication Skills

Technical Skills/Capabilities:

• Demonstrated experience and/or strong working knowledge of Microsoft Word, Excel, and Outlook

• Must possess strong Internet research, along with the ability to navigate multiple systems at once

Knowledge of Platforms:

• White Pages, Interceptas(Accertify Platform) Preferred

Behavioral Skills/Capabilities
Enterprise Leadership Behaviors

• Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, and Lead with an External Perspective

• Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, and Make Collaboration Essential

• Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, and Live the Blue Box Values, Great Leadership Demands Courage

Academic Background:

• Finance/Commerce/Bachelor\xe2\x80\x99s Degree Require

American Express is an equal opportunity employer and makes employment decisions without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.