Job Description

Description:

Sinclair \xe2\x80\x93 Billable

Requirements:

Strong verbal, written and interpersonal communication skills to interact with team members, customers, partners, and other departments
Ability to work independently and as part of a team
Ability to prioritize tasks and strong problem solving skills
Ability to work under pressure
Strong attention to detail and excellent organizational skills required
Ability to multi-task
Understanding of support processes and best practices

Job Responsibilities:

Receive customer emails and phone calls for Sinclair Support

Create and dispatch customer cases as appropriate

Facilitate communication and engage internal teams to best serve SCustomers
Ensure customer issues are worked in a timely manner to deliver a positive experience
Proactive communication to deliver updates to our customers on their issues
Manage multiple tasks in a fast-paced, changing environment
Other job functions and responsibilities will be defined by your direct supervisor/manager

1 year Experience in Call Center

Graduate in any disipline

What We Offer

Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them.

Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment - or even abroad in one of our global centers or client facilities!

Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays.

Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings.

Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses.

Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!

About GlobalLogic GlobalLogic is a leader in digital engineering. We help brands across the globe design and build innovative products, platforms, and digital experiences for the modern world. By integrating experience design, complex engineering, and data expertise-we help our clients imagine what\'s possible, and accelerate their transition into tomorrow\'s digital businesses. Headquartered in Silicon Valley, GlobalLogic operates design studios and engineering centers around the world, extending our deep expertise to customers in the automotive, communications, financial services, healthcare and life sciences, manufacturing, media and entertainment, semiconductor, and technology industries. GlobalLogic is a Hitachi Group Company operating under Hitachi, Ltd. (TSE: 6501) which contributes to a sustainable society with a higher quality of life by driving innovation through data and technology as the Social Innovation Business.

GlobalLogic