Job Description

• Relocation Authorized:None * Telework Type:Part-Time Telework * Work Location:New Delhi : Analyst - IS&T Infra Support About Bechtel: Differentiated by the quality of our people and our relentless drive to deliver the most

Relocation Authorized:None Telework Type: Part-Time Telework Work Location:New Delhi : Analyst - IS&T Infra Support About Bechtel: Differentiated by the quality of our people and our relentless drive to deliver the most successful outcomes, we align our capabilities to our customers' objectives to create a lasting positive impact. Deskside and Infrastructure Support Desk Side support, troubleshooting of hardware, software, and operating system problems for internal users using standard operating procedures. PC build / OS image deployment and creation of system image. Configure printer and troubleshooting of printing issues of end users - on 'Follow Me' print management solutions. First Level Telephony Support Windows client configuration for Domain membership, Workgroup membership for files and print sharing etc. IT Security management as per guidance from IS&T.RSA and other security tokens - troubleshooting, configuration and management Provide white glove support to the executive team Develop and maintain in-depth knowledge of all technical systems Ensure proper escalations for unresolved issues & follow up for timely resolution Communicate effectively Implementation of software change in any machine arising due to Moves, Adds, Changes & Upgrades of Hardware. Tracking of issues, and timely resolution and closure of incident & request tickets. Responds to customers' needs, questions, and concerns in an accurate, effective, and timely manner Setup and troubleshooting of two-factor / multifactor authentication methods Test and evaluate new technologies (Hardware / Software) Desktop / Laptop Cannibalization. Troubleshoot Microsoft Surface Pro and Apple MacBook related issues Network and Unified Communication Support Monitor & troubleshoot current LAN setup, inter building connectivity, Wireless connectivity. Support change requests for LAN structured cabling. Video Conferencing setup and support - monitoring & troubleshooting Troubleshoot VPN related issues Asset Management, audit compliance management, Vendor Management Tracking and update of Assets in ServiceNow to maintain high degree of asset accuracy. Coordinate with OEM vendor/AMC vendors for escalation of hardware issues and follow up for timely resolution Basic Qualifications: .BE / B.Tech / MCA or any graduation with A+ certification .MCSE certification. Experience: Total 7-9 years' experience of IT Infrastructure support, preferably in an EPC or similar organization. Must have excellent hands-on experience on Windows 10 operating system, MS Office 365 onwards suite of products and engineering application support. Video conferencing setup & support using preferably on Polycom Real presence & Microsoft Teams. Good understanding of Incident Management / ITIL framework.Experience on ServiceNow tool for IT service management is desirable. Experience in vendor relations with knowledge of vendor support systems and software licensing procedures Experience in design & setting up Local Area Network for new IT Infrastructure is desirable Skills: Must have effective English verbal and written communication skills Excellent customer service and team player skills are a must. Should act as a technical leader and escalation point for other team members. Good understanding on Unified Communication technologies, Cisco/Polycom and Microsoft Teams, is essential. Knowledge of networking technologies and principles. Experience on setting up LAN. Understanding of Switch & Router configuration.Experience in design, setting up and maintenance of passive and active networks is desirable. Understanding of Thin client and Virtual Desktop Infrastructure is an added advantage Good understanding of ISO 27001 and OHSAS 18001:2007 standards.