Job Description

About Northern Trust:
Northern Trust provides innovative financial services and guidance to corporations, institutions and affluent families and individuals globally. With over 130 years of financial experience and nearly 20,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.
Working with Us:
As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company that is committed to strengthening the communities we serve!
We recognize the value of inclusion and diversity in culture, in thought, and in experience, which is why we are honored to receive the following awards in 2021:
• Gender Equality Index Member, Bloomberg

• Top Financial & Banking Company, Black EOE Journal, Hispanic Network Magazine, Professional WOMAN'S Magazine

We’d love to learn more about how your interests and experience could be a fit with one of America’s best banks and most sustainable companies! Build your career with us and apply today. About Team:
The APAC HR Advisory team acts as a partner to managers and individual contributors by providing professional HR support. They consult with management regarding the interpretation and application of corporate human resources programs. They build and maintain an advisor relationship with managers and deliver Human Resource solutions that effectively address business issues and needs across APAC regions. Summary :-
As a Human Resource Service Center (HRSC) Analyst at Northern Trust, you will assist in the administration of various Human Resource services and programs supporting a region. You will also interact with all levels of employees to answer HR questions and resolve issues while complying with company and legal policies Major Duties:-
1.Responds to questions and counsels employees and managers on HR policies and processes, HR systems, employee data, and assists with data updates. Inquiries may come in via multiple channels (e.g., e-mail, phone, case management system). Utilizes knowledge base, call tracking systems and/or third party resources to educate customers of the HR Services available to them. Encourages self-service tools such as the HR Portal and other systems when appropriate. Escalates non-routine matters to appropriate subject matter experts. 2.Portrays a positive, professional, customer and delivery orientated image of the company. 3.Provides continuous status updates, guidance, and information to customers, key stakeholders, and peers within the HR functional area team(s) to ensure case resolution. Provides feedback and recommends process improvements to management. 4.Processes HR Service Center requests such as organization changes, compensation changes, leave requests, other data updates, etc. 5.Perform HR operational processes such as periodic report generation, background checks, new hire onboarding, etc. 6.Ensures high-quality standards for all activities, initiatives, and tasks within the designated functional area(s) of responsibility. Adheres to all service level agreements (SLAs) established by the HR functional area(s)/team(s). Appropriately documents case details and relevant information in the case management system. 7.Ensures appropriate documentation is up-to-date and available for HR processes. 8.Analyzes specific HR data as requested and creates formal or ad hoc reports. 9.May be responsible for training other HR Service Center analysts. 10.Participates in User Acceptance testing of new systems or features of existing systems. The role specific responsibilities are varied and although they are assigned to one individual, they may be rotated or reassigned in order to balance the workload within the team. Each Analyst is an assigned owner of specific operational procedures, such as background checks, education assistance program reimbursements, official promotions, new hire onboarding, HR data management, report requests, etc.

Knowledge/Skills

• Excellent oral and written communication

• Customer service orientation

• Analytical

• Problem solving skills

• Detail oriented

• Works effectively as a team member

• Basic knowledge of human resource programs

• HRIS application tools/system knowledge (e.g. PeopleSoft, Service now, Microsoft Office)

• Project management exposure a plus

Experience Required
A College or University degree and relevant 3-5 yrs of work experience in human resources is preferred.