Job Description

Summary Job Summary: We are seeking a detail-oriented and analytical Data Quality Analyst to join our team. This role is work from office role and you are responsible for Level 1 triage and batch quality updates, ensuring data accuracy and operational efficiency. The ideal candidate will have experience in data research, quality control, and reporting, with a strong ability to work with structured processes and tools.
Description
Key Responsibilities:

• L1 Triage (SFDC Cases):

• Intake and categorize cases based on geography, vertical, revenue, hierarchy, and Tier-2 classification.
• Perform first-pass fixes in staging environments when permitted.
• Route cases to the on-shore queue with supporting evidence when necessary.
• L1 Batch Quality Updates:

• Receive and analyze error files (diffs/exception reports).
• Research account discrepancies using trusted sources (e.g., D&B, open internet).
• Provide corrected batch update files in CSV format with fields including:

• Proposed_Correction
• Source
• Confidence
• Evidence_URL
• Reason_Code
• Weekly Operations Reporting:

• Track and report on volume, SLA adherence, correction acceptance rates, rework percentages, defect types, and SOP compliance.

Required Skills & Qualifications:

• Strong analytical and research skills.
• Familiarity with Salesforce (SFDC) case management.
• Proficiency in Excel and CSV file handling.
• Experience with data quality tools and internet-based research.
• Ability to follow structured SOPs and maintain high accuracy.

Preferred Qualifications:

• Experience with D&B or similar business data platforms.
• Prior experience in L1 support or data operations roles.
• Understanding of data hierarchies and revenue segmentation.

Skills Required