Analyst Customer Care

Year    Bangalore, Karnataka, India

Job Description


Work Your Magic with us! Ready to explore, break barriers, and discover more We know you\'ve got big plans - so do we! Our colleagues across the globe love innovating with science and technology to enrich people\'s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That`s why we are always looking for curious minds that see themselves imagining the unimageable with us. : ESSENTIAL JOB FUNCTIONS: Entering all email and fax orders accurately for North America as per agreed timelines. Enter the orders and quotes accurately in ERP/Salesforce as per the rules/SOP. Basic knowledge of SAP, Oracle, and Salesforce. Should understand business knowledge in Order to Cash cycle. Ensure expected order entry productivity and accuracy are maintained consistently. Identify and follow up customer specific requirements. Any other additional tasks depending on the specific country or organization as requested by Team Lead / Supervisor. Maintain & update process-related documents in a timely manner. Should be able to handle all process-related queries. Manage the customer requests like providing ETA, Invoice, or any other documents as per SOP. Proper response to email queries received from the customers or internal team. Maintain a positive and flexible attitude. Learning additional activities in the team and delivering the results effectively. Willing to work in Night shift. BASIC QUALIFICATIONS: Education: Graduation in any discipline. Experience: Requires a minimum of 1-2 years of work experience in a similar position. DESIRABLE SKILLS Good knowledge of written and spoken English. Moreover, should have the capability to work with a team from different geographies and people from diverse backgrounds. Basic knowledge of MS Office, Excel, Word, Email & Internet. Should have good keyboard skills. What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress! Apply now and become a part of our diverse team!

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Job Detail

  • Job Id
    JD3071561
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Bangalore, Karnataka, India
  • Education
    Not mentioned
  • Experience
    Year