Job Description

Razorpay was founded by and in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India.

We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, we\'ve disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via ) and enabling capital availability for businesses (via ).

Roles and responsibilities:

Resolve customer tickets over CRM, call, live chat, and social media

Quick turnaround time to answer customer queries and maintain the right categorization of tickets

Identify and assess customers\' needs to achieve customer satisfaction and deliver quality responses

Follow communication procedures and guidelines

Go the extra mile to engage customers and keep them happy

Collect and pass feedback to the respective stakeholders to bring in impactful solutions

You will be able to interact with some of the largest new-age businesses in the country including E-commerce, Travel, that we support.

Desired Skills and Experience:

Knowledge about a customer support app or CRM/ITSM

Interpersonal skills - Friendly and pleasant demeanor over phone and email

Communication skills - Exceptional verbal and written communication

Listening skills - Understand, anticipate and resolve customer inquiries and issues in a friendly, helpful manner

Attention to detail and accuracy - Excellent organizational skills and multitasking skills

Customer service orientation - Passionate about customers. Cares as much about the customer as the organization. Strong affinity for people and the ability to get along with everyone

Take initiatives - Quickly and thoroughly solve customer problems when deliveries, transactions or experiences do not go 100% as planned.

Flexible to work in shifts and on weekends

Razorpay believes in and follows an equal employment opportunity policy that doesn\'t discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe.

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