Telecaller Roles- Handle inbound and outbound calls to customers.- Promote products or services over the phone.- Generate sales leads and follow up regularly.- Maintain positive relationships with customers.- Act as a link between the company and its clients.- Support marketing and sales teams through call-based communication.Telecaller Responsibilities- Customer Interaction- Call existing and potential customers to inform them about products, services, or offers.- Answer questions and provide accurate information.- Handle customer complaints or redirect them to the right department.Sales & Lead Generation :- Convince customers to purchase products/services.- Record details of calls, inquiries, feedback, and leads.- Achieve daily/weekly/monthly call and sales targets.Data Management :- Update CRM or call logs with relevant information.- Maintain confidentiality of customer data.- Follow-Up & Relationship Building- Call back customers for feedback and future sales.- Build trust and rapport to increase customer loyalty.- Team Support- Coordinate with the sales/marketing team to improve performance.- Share insights about customer needs and market trends. (ref:updazz.com)
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