About You
As a AML KYC Quality Analyst (Operations/Audit) India at Tide, your team will be responsible for checking if all the AML KYC analysts are following all the correct AML KYC processes and procedures. You will be reviewing and scoring a certain percentage of all cases that are approved or rejected by the AML KYC team. You will be responsible for developing, maintaining & improving the QA scorecard and making sure our analysts are following all internal AML KYC processes and procedures, as well as external regulations.
You will perform QA calibration sessions with the KYC AML manager and all TLs to analyze the performance of the team. The outcome of these calibrations is to identify procedural gaps, as well as team and personal trends that can be improved. You will collaborate with the training team to perform regular in-depth training needs analysis and identify opportunities for additional Compliance and AML KYC courses.
You will also focus on the individual learning gaps of each analyst. You will conduct individual feedback sessions for each AML KYC analyst to help them improve their AML KYC knowledge.
Some of the things you'll be doing:
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