Job Description

Journal Manager

Do you like collaborating across teams to deliver success for customers?

Would you like to manage a diverse portfolio of journals?

About our Team

Our team works with Editors, Authors, Reviewers and colleagues to manage the end-to-end journal publication process. We ensure timely and high-quality delivery of our content, delighting our customers every step of the way. We\'re truly a global team, with colleagues across the world.

About the Role

As a Journal Manager, you will be the first point of contact for customers on a portfolio of academic journals. Your focus will be on providing excellent customer service and ensuring the journals run smoothly. With a helicopter view, you\'ll spot problems before they happen, putting solutions in place to improve the journal publication process.

Responsibilities

\xc2\xb7 Employing the highest level of customer service, act as the primary day-to-day contact for queries for internal and external customers

\xc2\xb7 Completing tasks and re-plan issues in Elsevier\xe2\x80\x99s workflow management system, ensuring accurate and timely status reporting

\xc2\xb7 Preparing standard or custom reports as needed to society editorial offices and journal publishers

\xc2\xb7 Participating continuous improvement, working with colleagues to review processes and performance, ensuring high levels of quality and customer satisfaction

\xc2\xb7 Managing the process for assigned journals, providing editorial process support to stakeholders, and ensuring timeliness and accuracy to production schedules

Requirements

\xc2\xb7 Be fluent in English (oral and written) and have excellent all-round communication skills

\xc2\xb7 Have solid organization, planning and change management skills

\xc2\xb7 Show an aptitude for proofreading and excellent attention to detail

\xc2\xb7 Be proficient in Microsoft Excel, PowerPoint, and Word.

\xc2\xb7 Have a Bachelor\xe2\x80\x99s degree in English, communications, journalism or related field of study

\xc2\xb7 Experience in a customer service role

Work in a way that works for you

We promote a healthy work/life balance across the organisation. With an average length of service of 9 years, we are confident that we offer an appealing working prospect for our people. With numerous wellbeing initiatives, family leave and tuition reimbursement, we will help you meet your immediate responsibilities and long-term goals.

\xc2\xb7 Working remotely from home and at our office in a hybrid working style.

\xc2\xb7 Working flexible hours - flexing the times you work in the day in discussion with your manager.

Working with us

We are an equal opportunity employer with a commitment to help you succeed. Here, you will find an inclusive, agile, collaborative, innovative and fun environment, where everyone has a part to play. Regardless of the team you join, we promote a diverse environment with co-workers who are passionate about what they do, and how they do it.

At Elsevier, we know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

\xc2\xb7 Group Health Insurance Policy (covering self and family)

\xc2\xb7 Group Life insurance/accident policy

\xc2\xb7 Generous long-service awards

\xc2\xb7 New Baby gift

\xc2\xb7 Subsidised food provided (applies to India- Chennai)

\xc2\xb7 Casual Leave, Sick Leave, Privilege Leave, Compassionate Leave, Special Sick Leave, Gazetted Public Holiday and Maternity/Paternity Leave

\xc2\xb7 Free Transport provided to and from the office (applies to India-Chennai)

Working for you

About Us

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world\xe2\x80\x99s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

Join Us

PURPOSEFUL WORK
When you work with us, your work matters. You are part of an organization that nurtures your curiosity to stimulate innovation for the communities that we serve.
GROWING EVERY DAY
Like the communities we serve, you are on a constant path of discovery to shape your career and personal development.
COLLEAGUES WHO CARE
You will be part of the Elsevier family. We will support your well-being and provide the flexibility you need to thrive at work and home.
Together, we create possibilities.
Join us



Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: .

Please read our .

RELX