Job Description

Company Description

Discover the Unexpected

Experian is the world\xe2\x80\x99s leading global information services company. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index. We\xe2\x80\x99re passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society. For more than 125 years, we\xe2\x80\x99ve helped businesses grow, consumers and small businesses gain access to financial services, and economies and communities flourish \xe2\x80\x93 and we\xe2\x80\x99re not done.

Our 18k amazing employees in 40+ countries believe the possibilities for you, and the world, are growing. We\xe2\x80\x99re investing in the future, through new technologies, talented people and innovation so we can help create a better tomorrow.

To do this we employ the greatest and brightest minds that share our purpose and want to make a difference. Experian Asia Pacific\'s culture, people and environments are key differentiators. We focus on what truly matters; diversity and inclusion, work/life balance, flexible working, development, equity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. We\xe2\x80\x99re committed to fostering a strong sense of belonging and a place where you can bring your true self to work.

Our uniqueness is that we truly value yours. We\xe2\x80\x99re an award winning organisation due to our strong people first focus. This includes Top Employer\xe2\x84\xa2 and Great Place To Work\xe2\x84\xa2 accreditations.

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The ideal candidate will provide efficient IT support remotely and on-site, to our global client base, with a specific focus on supporting and maintaining the Alteryx system and associated use cases.
Key responsibilities within the role:

Delivering remote support and escalating IT issues when necessary

Utilise investigative lines of questioning to perform effective and informative fault finding and troubleshooting activities

Investigating remote monitoring alerts to provide proactive responses

Diagnosing and resolving hardware and software related technical issues

Diagnosing and resolving performance related technical issues

Installation of software to desktops and laptops

Become involved with the implementation of the system, shadowing the installation team and become familiar with the configuration and set-up of the system

Be familiar with the development life cycle, taking new use cases through development, testing and into a production release

Qualifications

A good understanding of Alteryx Designer and Alteryx Server software and architecture, ETL tools including Informatica and Oracle Data Integrator

You should be friendly and approachable with effective communication skills

Have a genuine concern for quality, striving to do an excellent job, as an individual and team member

A passion for IT with support experience

A practical mindset and perseverance due to the nature of the role

Be proactive

Additional Information

Experian Careers - Creating a better tomorrow together

Experian