Job Description

About Us:- Our vision at Allo is to make healthcare more accessible and affordable.- We are a digital health clinic, and we have launched India's first sexual well-being program that's discreet and reliable. More than 200 million people in India have some form of sexual disorder, and we are here to make the treatment super convenient and discreet. - Our patient-first approach allows for affordable, discreet, and responsible patient-doctor interactions, making Allo a one-stop-shop for end-to-end treatment. Through this, we also aim to fight the stigma attached to sexual health in our country.- To know more about us, visit Website: Health has raised $4.4M in the seed funding round led by Nexus Venture Partners.The funding saw an additional participation from Binny Bansal, and a host of angel investors, including Pranav Pai, Kalyan Krishnamurthy, Sujeet Kumar, Ankit Bhati, Deepinder Goyal, Rohit MA, Gaurav Munjal, Nitin Gupta, Kunal Shah, Sandeep Singhal, and Tarana Lalwani.About the Role :As a part of Customer Relationship - Ops team, you will be responsible for seamless experience for our patients and doctors and clear communication using internal tools and defined processes. Core Responsibilities :- Coordinate with patients and Doctors for seamless consultation experience for patients- Preparing and formatting documents like prescription on MS word- Prompt communication to the patients via CRMs to ensure patients are well informed about the next steps- Answering patient queries related and ensuring best customer experience.Desired Skills & Experience:- 1+ years of experience in Customer Support Role in Health/similar sector- Excellent communication, listening & interpersonal skills.- Knowledge of MS Office (Excel and Word)- Graduate in any discipline- Experience in using any CRM software in earlier company to manage leadsSome more useful information:- This role will require work from office. Our office is located in Indira Nagar, Bangalore- We have 6 days a week working policy- Employees would be required to work in shifts- Our working hours are from 8.00 AM (morning) - 9.00 P.M (night)- CTC range - 2.5 Lakhs - 3.5 Lakhs basis experience and interview. Our CTC includes PF component as well.- Medical insurance up-to INR 5 Lakhs is also coveredIt would be a great opportunity for anyone who likes riding on a 0 to 1 journey and commits to the vision. (ref:updazz.com)