Job Description

• Coordinate and assist transportation requirements of guest
• Treat all guests and colleagues in a polite and courteous manner at all times
• Give complete cooperation to any client or colleague requiring assistance in a prompt, caring and helpful manner
• Ensure that all hotel guests are met and assisted at the airport on arrival and departure in order to provide a personalized service
• Ensure a paging board is displayed to identify the guests arriving at the airport
• Ensure that you are having the daily arrival and departure report in order to monitor guest movement
• Build and maintain a good relationship with the Immigration Authorities and Airline Personnel at the airport
• Be aware of the local driving regulations and abide by them, be aware of the parking areas.
• Liaise closely with the Airport Manager and Concierge Manager in order to coordinate guest transportation.

• KEY OPERATIONAL RESPONSIBILITIES

Financial

• Must liaise with the hotel concierge and duty manager to ensure optimum utilization of the hotel car fleet and maximize on revenue generation through local run
• Must watch out for opportunities for additional hotel revenue through lay over / walk in/ missed flight guests etc
• Must be aware of cost implications of car usage/ departmental budget and target revenue

Operational

• Handling guest arrival with pick up request, and arrange transportation.
• Assist with guest luggage as and when required.
• Give all hotel facilities information to the guest and assists them in to the car.
• Assist guests with checking in on flights/ seat allocation / issuance of boarding pass
• Be aware of physically challenged guest requirements
• Inform duty manager, concierge or guest relation officers when VIP on their way to the hotel.
• Stand by at the arrival terminal for every flight arrival.
• Any changes on arrival and departure flight must be reported to Front Office manager and chief concierge.
• Responsible for good service and maintain close relationship with all official sectors at the airport and most of all, maintain a spirit of team work among the hotel\xe2\x80\x99s personnel. Submit names and arrival flight numbers to meeting service staff.
• Ensures the highest standard of professionalism and grooming of himself at all times
• Must follow the working schedule properly. Any changes to be reported and approved by concierge manager and airport manager

Occupational Health and Safety, interreact, Planet-21

• Demonstrate Awareness of interreact, policies and procedures and ensure all procedures are conducted safely and within guidelines in your departments
• All employees to safeguard their health and safety, and the health and safety of others, in the workplace.
• Engage Our Guests in a sustainable experience,
• Co-innovate with our partners to open up new horizons,
• Work hand-in-hand with local Communities for a positive impact,
• Move towards carbon neutral Buildings,
• Strive for zero food waste & healthy, sustainable Food,
• Act as an inclusive company for our people,
• Engage our Guests in a sustainable experience.

Accor