Job Description

Job Title: Air Ticketing Executive
Location: Kolkata(Dakshindari-near Ultadanga)
Experience Required: Minimum 2 years in Air Ticketing
Key Responsibilities:

• Ticketing: Issue, reissue, exchange, and cancel airline tickets according to airline rules and regulations.
• Customer Service: Assist customers with booking inquiries, flight changes, special requests, and resolve ticketing issues efficiently.
• Fare Calculation: Accurately calculate fares, taxes, and apply ticketing rules in compliance with airline policies.
• Documentation: Maintain accurate records for all ticket transactions, including exchanges, cancellations, and refunds.
• Booking Support: Handle complex bookings, including group, multi-city, or special requests.
• System Expertise: Stay up to date with new GDS system features to improve ticketing processes.
• Visa Assistance (Plus Point): Provide guidance or assistance on visa requirements and processing .

• Minimum 2 years of experience in any air ticketing software [proficiency in Amadeus or other GDS systems (e.g., Sabre, Galileo)(Preferable)]
• Strong knowledge of international airfares, ticketing rules, and airline policies.
• Excellent communication skills and a customer service-driven approach.
• Ability to handle multiple tasks and work efficiently in a fast-paced environment.
• High attention to detail and organizational skills.
• Knowledge of visa processing is a plus.