Agm Area Retail Lead

Year New Delhi, India

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Role

Area Retail Lead

Function / Department

Retail

Location

Delhi NCR

Band

M2

Job Purpose

Drive Customer First agenda (Focus on unmatched Customer Experience )
Drive core business by winning in our market place (Focus on Revenue Metrics & Churn reduction)
Leverage on footprint leadership & Engaged Channels to deliver Healthy and Profitable Stores (Focus on Cost, Productivity and Internal Business Process)
Deliver big bets for driving future growth (strategic thrust areas)

Key Result Areas/Accountabilities

Champion TNPS @ Retail to make it a way of life in the Zone
Liaise with Circle team to gain TNPS insights & make corrections @ Stores- TNPS
Improve on conversions - 4G SIM Upgrade, Base verification, MVA basis AOP targets
implementation of customer Journey & Ongoing Marketing campaign to be part of monthly EQ audit as per AOP targets
Focus on Value (Acquisition & Upsell)points as per Zonal expansion plan interventions for enhancing productivity of the stores which will drive business

Core Competencies, Knowledge, Experience

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