Job Description

Role Central Charging Operations Job Level/ Designation M2 / AGM Function / Department Active Operations Location Mumbai Job Purpose The purpose of the role is to support charging consolidation, operate & manage PAN India IN platforms, Circle gov

Role Central Charging Operations Job Level/ Designation M2 / AGM Function / Department Active Operations Location Mumbai Job Purpose The purpose of the role is to support charging consolidation, operate & manage PAN India IN platforms, Circle governance of IN services & end to end service availability of VIL IN Nodes , Focus on Customer experience , reduction in revenue leakage, Security and Compliance governance for IN platforms, Critical Patch rollout Key Result Areas/Accountabilities Responsible for end to end operations of Prepaid Charging Platform and Governance of circle operations. Extend expertise/support to circle operations teams in achieving operational excellence & improve performance. Responsible for flawless execution of new software release roll out across locations Responsible for IN outage handling and co-ordination among multi- vendor in event of any major service disturbance PAN India Responsible for SLA tracking of OEM and ensuring critical/major tickets closed as per target Security and Compliance for IN Platform Operational Processes review, update and rollout. Critical/Major Patch roll out Planning, MOP review and rollout Core Competencies, Knowledge, Experience Around 8 -10 years of Experience in IN / VAS Network Operation Domain expertise of IN / VAS Network components and interfaces and architectures Knowledge of CAMEL & Diameter protocol. Should be able to do analysis on traces/tcpdump IP infra, Security and Compliance standards, Security Audit knowledge will be added advantage Sound knowledge of Prepaid Voice/SMS/USSD/Data charging call flows Should have prior experience of working in Operations domain and aware about operational processes Should have strong experience in People management Must have technical / professional qualifications B.E / B Tech Electronics / Telecommunication / Computer / IT Engineering Should have knowledge of ITIL / ITSM Processes Security/Compliance certificate will be added advantage Process Automation understanding

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