Job Description

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• Regular cadence with PMs and teams (offshore & onsite)
• Ensure Half Yearly Performance Appraisals, moderation
• Promotions for the right talent and address escalations
• Review the top talent or any other bonus
• Nominate for all R&R to keep the high performers motivated
• Retention of top talent
• Focus on upskilling and train the teams align to plans
• Delivery Track overall delivery, risk / issues on regular basis and ensure 100% SLA compliance across engagements
• Drive Governance calls with client stakeholders
• Drive productivity improvements, Engineering excellence, automation (including Devops, test automation) across engagements, and show case these efficiencies to Client stakeholders
• Ensuring best practices followed across engagements
• Drive engagement conversion to managed services
• Participate in internal reviews for critical programs
• Work closely with offering teams and tech sales and account teams on delivery-on-delivery lead sales, Financials Weekly SBL updates / forecast for the engagements
• Review unbilled revenues
• Review shadow costs
• Closely track releases

12 months (deployable charge back) * Operations Review onboardings / offboardings

• Review DTA, IC certifications
• Review MPSA / RAS / Trainings / Secure SDLC / DMI
• Participate in demand management calls (TAG/RM)
• Participate in process audits (TPISA)
• Client Address delivery escalations on priority
• Ensure timely submission of task orders, milestones and burn
• Pro-active messaging on 360-degree feedback and making sure score is green
• Track actions on low 360-feedback scores
• Track action items out of monthly governance meetings
• Participate Vendor management team calls on need basis & help track action items
• Review the monthly deck for completeness
• Review and share monthly reports (MIS / resource data) for vendor management team
• Ensure timely renewals, amendments of contracts and DRP process compliance
• Track agreed savings and other contractual clauses
• Proposals Participate in proposal for new opportunities
• Involve relevant stakeholders for proposals
• Leadership Meetings Participate Delivery management Calls
• Participate in weekly calls with CSM with prompt updates

Virtusa