Job Description

:
Key Objective of the Job: Agency Collection Manager - Microfinance Business
To drive collections through external agencies by identifying, onboarding, and managing agency partners, ensuring effective recovery strategies and smooth coordination between business teams and agencies.

• Identify and empanel collection agencies across regions.
• Negotiate and finalize commercial terms, including commission/split percentages.
• Ensure timely onboarding and compliance of agencies as per company policies.
• Act as a liaison between internal business teams and external agencies for seamless operations.
• Monitor agency performance and ensure achievement of collection targets.
• Implement strategies to improve recovery efficiency and reduce delinquency.
• Handle escalations and resolve operational issues promptly.
• Maintain accurate records of agency agreements, performance metrics, and payouts.

Educational Qualification:

• Graduate/Post-Graduate (preferably in Commerce or Business Administration).

Skills Required