Job Description

Summary All activities relating to enhancing services technology integrating customer data, or capturing engines/products reliability, availability, maintenance, safety and other performance parameters. Includes hourly, nonexempt and exempt employees as well as manager roles responsible solely for these activities. Responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline. Functions with some autonomy but guided by established policies or review of end results.
The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).



Roles and Responsibilities

• Support of installed base including activities such as customer issue resolution, fleet issues, service bulletin implementation, Monitoring & Diagnostics, fleet configuration. Maintenance of fleet data, outage management.
• Includes direct people management responsibility including staffing and performance development. Utilizes in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy/strategy.
• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
• Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles. Uses technical experience and analytical thinking. Uses multiple internal and limited external sources outside of own teams to arrive at decisions.
• Acts as a resource for colleagues with less experience. May lead small projects with low risks and resource requirements. Explains information; developing skills to bring team members to consensus around topics within field. Conveys performance expectations and may handle sensitive issues.
• Support growth, development and implementation of all product lines.
• Provide Mechanical support/resolution for LM/TM2500 & LM6000 fleet issues in Asia/MEA or where required (package and gas turbine).
• Energize and support customer problem resolution through preparation and delivery of technical documents.
• Oversee technical Installation & Commissioning activities.
• Ensuring timely and accurate customer support via use of Service Now.
• Off-Hour availability and some travel time are required.

Required Qualifications

• BS degree preferably in Mechanical Engineering or equivalent
• 12-15 years of Aero gas turbine technology experience.
• Functional knowledge of Aero Gas turbine operation & maintenance
• Demonstrated ability to represent GE in customer communications.
• Demonstrated ability to work with cross-functional team(s)

Desired Characteristics

• Demonstrated Team Player
• Proven interpersonal skills
• Self-Starter
• Strong Communication Skills
• Commercial sensitivity with a focus on customer needs
• Green Belt or Black Belt certified (GE Employees Only)
• Electrical / Controls experience is desirable

About Us

GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Disclosure of your Gender or Sexual orientation is completely Voluntary and not mandatory.

Additional Information

Relocation Assistance Provided: No

#LI-Remote - This is a remote position