Job Description

Job description Department: GITO Digital Workplace APAC Does your motivation come from challenges and working in a dynamic environment Do you thrive in a working environment where customer centric service delivery is the key strategic alignment with key stakeholders is essential Do you have a knack for virtual collaboration and Livestreaming platforms and can-do attitude with continuous improvement as one of your career objectives Then we might have the right position for you. Apply now and join a growing team, working in an international environment. About the department The position is based in Digital Workplace product area department, part of Global IT Operations (GITO) - an area with 400+ employees distributed across more than 25 countries, managing our Infrastructure, Operations, Global Service Desk, and Digital Workplace Services. The GITO Digital Workplace APAC department is a self-propelled unit based out of Bangalore, India working in an agile setup with global product teams for various digitalisation, communication, collaboration, and automation IT platforms. The growing team constitutes of experienced Digital Collaborations and platform Service Managers, IT Architects, Technical and Business Analysts who work together with our Danish and US team to cater to Digital workplace requirements for Novo Nordisk employees. As an area we are responsible for Microsoft 365 Platforms, PowerPlatform, Novo Nordisk Meeting experience and collaboration technologies, Computing and Mobile platforms and devices. Together we focus on how to build a great digital workplace while ensuring stable and secure operations. The Position As an Advance Service Manager II, you will be responsible for IT System Management (ITSM) Governance, Maintenance of live interactive meeting experience digital tools such as Microsoft Teams, Microsoft Teams Room (MTR), Livestream, Video Conferencing, Telepresence. Responsible of multiple layers of vendor management of external support for the Platform service operations. Responsible for management of budget, and contracts for the above-mentioned products. You will be entrusted with below responsibilities on a high level: Manage operations and support model for above mentioned products. Responsible for maintaining the platform documentations up-to date, Manage and review roles and accesses on a periodic basis. Manage global stakeholder base and cater to the business requirements. Mentor/coach and delegate the relevant operational work to Operation Analysts in the service area. Support development activities within the product area as an integral part of the agile delivery team. Qualifications Bachelors\' or Masters in relevant field with 10-15 years of experience with IT. 5+ years of experience with service management, service delivery and/or operational vendor management. ITIL foundation knowledge and excellent understanding of ITSM process and system. Understanding of end user concepts of Videoconferencing and Telepresence hardware and software. Strong understanding of virtual collaboration technology like Microsoft teams, live events, and live streaming platforms. Good experience in Global stakeholder and vendor management. Experience from working in a large global complex organisation is an advantage. Excellent communication skills. Managing budgets, contracts will be added advantages. Experience in an agile delivery team set up with scrum and Kanban knowledge. 2+ years of experience within the Pharma Industry, combined with general business understanding will be added advantage. Working at Novo Nordisk We are a proud life-science company, and life is our reason to exist. We\'re inspired by life in all its forms and shapes, ups and downs, opportunities, and challenges. For employees at Novo Nordisk, life means many things - from the building blocks of life that form the basis of ground-breaking scientific research, to our rich personal lives that motivate and energise us to perform our best at work. Ultimately, life is why we\'re all here - to ensure that people can lead a life independent of chronic disease. Contact To submit your application, please upload your CV online (click on Apply and follow the instructions). Deadline 15th June 2023 We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we\'re life changing.

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