Job Description

Job description Department: GITO Digital Workplace APAC Does your motivation come from challenges and working in a dynamic environment Do you thrive in a working environment where customer centric service delivery is the key strategic alignment with key stakeholders is essential Do you have a knack for end point management technology area and can-do attitude with continuous improvement as one of your career objectives Then we might have the right position for you. Apply now and join a growing team, working in an international environment. About the department The position is based in Digital Workplace product area department, part of Global IT Operations (GITO) - an area with 400+ employees distributed across more than 25 countries, managing our Infrastructure, Operations, Global Service Desk, and Digital Workplace Services. The GITO Digital Workplace APAC department is a self-propelled unit based out of Bangalore, India working in an agile setup with global product teams for various digitalisation, communication, collaboration, and automation IT platforms. The growing team constitutes of experienced Digital Collaborations and platform Service Managers, IT Architects, Technical and Business Analysts who work together with our Danish and US team to cater to Digital workplace requirements for Novo Nordisk employees. As an area we are responsible for Microsoft 365 Platforms, PowerPlatform, Novo Nordisk Meeting experience and collaboration technologies, Computing and Mobile platforms and devices. Together we focus on how to build a great digital workplace while ensuring stable and secure operations. The Position As the Advanced Service transition Manager, your main responsibility is to create and supervise a robust transition package for the services that the PC Platform team delivers to the Operations team, which includes the Modern Device Management Platform services and Windows 11 development features. You will also play a vital role in planning and managing the operational model of platform services that the Modern end point management product team offers . You will be entrusted with the below responsibilities at high level: Work on the vision, roadmap for the platform service along with the product owner and senior architects to set up a robust transition package and process to the operations team. Engage and be a liaison between the Development and Operations teams for PC Platform services and (also other digital workplace product teams) and communicate /transition effectively on the new development, features on the platform. Implement process optimization, automations, and support innovation initiatives for the product area. Handle budget management, Platform qualification/requalification, user access management and periodic reviews. Etc. and be responsible for creating and managing service documentations. Managing the interim support set up for the platform with incident, problem trend analysis and feeding into the product backlog. Stay proactive and engage with the team to do things differently if the current process is not working. Qualifications Bachelors\' or Masters in relevant field with min 10+ years of experience in IT Service delivery or project management. 4+ years of strong technical knowledge and experience in Windows 10/11 OS, Modern device and end point management, SCCM and Intune platforms. Experience managing project delivery or service transition of Windows 10 to 11 OS. Good working experience in creating and managing technical documentations. Managing budgets, ITIL and Agile experience is an advantage. Experience from working in a large global complex organisation is an advantage. Excellent communication skills. Working at Novo Nordisk We are a proud life-science company, and life is our reason to exist. We\'re inspired by life in all its forms and shapes, ups and downs, opportunities, and challenges. For employees at Novo Nordisk, life means many things - from the building blocks of life that form the basis of ground-breaking scientific research, to our rich personal lives that motivate and energise us to perform our best at work. Ultimately, life is why we\'re all here - to ensure that people can lead a life independent of chronic disease. Contact To submit your application, please upload your CV online (click on Apply and follow the instructions). Deadline 20 March 24. We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we\'re life changing.

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