Job Description

Job description Department - DD&IT (Digital, Data & IT) Does your motivation come from challenges and working in a dynamic environment Do you thrive in a working environment where close collaboration with key stakeholders and strategic alignment is essential Do you have a can-do attitude with continuous improvement as one of your career objectives Then we might have the right position for you. Apply now and join a growing team, working in an international environment. The Position As a Service manager for Deviation, IT Compliance Consulting and Shared Testing Services you will be responsible for end-to-end service delivery management of the assigned/owned services. You will be closely involved in establishing and maintaining agreements/Contracts/OLAs. Your responsibility will be towards maintain service and supplier management, process management and be mentor for the service operatives. Your main responsibility will be: Ensure that service delivered meets business needs and service is delivered in agreement with OLAs, contracts etc. You will create and manage Service KPIs, demand and capacity - forecasting demand and competency development. Establish and continuously evaluate a cost model/budget. Manage and act as level 1 escalation upon service complaint/incident to ensure that service is delivered according to customer expectations. Continuously maintain, develop and improve service catalogue, service strategy/service road map, supervise the day-to-day operation of service (allocating resource, co-ordinating with stakeholders, understanding the requirements etc.). Manage vendor contracts/service orders e.g. development and negotiations, vendor deliverables, escalations to vendor management, vendor suggestions, contracts and estimations, Coordinate Resource allocation - onsite and off-site and negotiating supplier contracts. Co-ordinate with LoB stakeholders, primarily System managers, NNQAs/LoB QAs and ensure continuous improvement of processes. You will identify training needs to build competency for automated validation and testing, evaluate cross functional teams\' development and drive utilization efficiency. Additionally, as a team manager, you will be expected to set direction for the overall execution of day-to-day tasks, drive efficiency, capacity planning, team performance management, productivity, innovation and continuous improvements of process. You will supervise, coach and mentor employees. Qualification M.Sc. or M.C.A or B.Sc. or similar graduate degree in relevant field (Computer Science, IT Quality). Overall experience of more than 8 years in the IT or equivalent industry. 1+ years of people management experience within pharmaceutical or other relevant industry, including hiring, appraising and development responsibility of people. 2+ years of experience in managing Quality & compliance deliverables in service level-based setup. Proven management skills in quality as well as compliance activities and Stakeholder Management. Strong interpersonal, analytical, communication and collaboration skills. Ability to represent NN in relations with users and external stakeholders. Knowledge of and experience with regulatory requirements (e.g. GMP, 21 CFR Part 11), self-driven to ensure that the IT systems will pass inspections from the authorities without problems. About the department DD&IT (Digital, Data & IT) India was established in February 2010 as an integral part of DD&IT (Digital, Data & IT) in HQ. From the beginning in 2010, the unit has grown to 900+ employees till date. The main role of DD&IT (Digital, Data & IT) India is to \'manage\' IT, which includes System Management, Project Management, Infrastructure Management, Compliance Management, Security Management, Process Management and Vendor Management. Working at Novo Nordisk We are a proud life-science company, and life is our reason to exist. We\'re inspired by life in all its forms and shapes, ups and downs, opportunities, and challenges. For employees at Novo Nordisk, life means many things - from the building blocks of life that form the basis of ground-breaking scientific research, to our rich personal lives that motivate and energise us to perform our best at work. Ultimately, life is why we\'re all here - to ensure that people can lead a life independent of chronic disease. Contact To submit your application, please upload your CV online (click on Apply and follow the instructions). Apply Now! Deadline 10 Oct 2023. We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we\'re life changing.

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