Job Description

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Advanced Operations Analyst II

Category: Information Technology & Telecom

Location:

Bangalore, Karnataka, IN

Department - DD&IT (Digital, Data & IT)-GITO GBS.

Does your motivation come from challenges and working in a dynamic environment? Do you thrive in a working environment where close collaboration with key stakeholders and strategic alignment is essential? Do you have a can-do attitude with continuous improvement as one of your career objectives? Then we might have the right position for you. Apply now and join a growing team, working in an international environment.

The Position

As an Advanced Operations Analyst, you are responsible for define, build and operation of Citrix and Virtualization service and provide technical operational support globally for PS net (Product Supply IT) and requires sound technical expertise, proficient stakeholder, vendor and communication skills with proven experience and high degree of IT Infrastructure technical knowledge. High Quality delivery, user focus and innovative initiatives will be a significant aspect of the job. You will also be entrusted with the following responsibilities:

• Define, build and operate the Citrix and Virtualization service and provide Technical operational support globally for PSnet (Product Supply IT) in Novo Nordisk.
• Perform Incident, Change and Problem Management in alignment with scaled Agile framework as a delivery team member. Perform the role of a technical consultant during Major Incident and Critical outages for PSnet Citrix Infrastructure issues reported globally.
• Enable fast and optimal project execution according to roll-out plans and ensuring best possible operation and maintenance. Ensure a standardised platform worldwide in Product Supply and to establish strong relationship with stakeholders, end users, Service owners and IT suppliers.
• Manage daily operations & Technical support in the IT Infrastructure area for PSnet.
• Manage the IT Infrastructure, audits, and compliance levels as per Novo Nordisk norms. Manage and liaise with the IT Infrastructure vendors providing Citrix Infrastructure services across PSnet.

Qualifications

• You will be holding a bachelor\'s degree in relevant subject with 7+ years in IT with a minimum of 4 years of experience in NetScaler, Project handing (End to End) and minimum of 6 years\' experience in Citrix platform.
• Solid understanding and work experience with Citrix, Virtualization operational support and Citrix infrastructure patch management for multiple platforms.
• Extensive knowledge and hands-on experience in trouble-shooting Citrix issues in tandem with Application/Windows Operating system issues.

• Solid understanding and work experience with managing, deploying Citrix for applications and experience in Physical and Virtual Desktop (VDI) environments, NetScaler, App-V and XenApp.

• Good understanding of TCP/IP networking, Active Directory, DNS, SMTP (Simple Mail Transfer Protocol), NTP (Network Time Protocol), IMAP (Internet Messaging Access Protocol) and SNMP (Simple Network Management Protocol).

About the department

DD&IT (Digital, Data & IT) India was established in February 2010 as an integral part of DD&IT (Digital, Data & IT) in HQ. From the beginning in 2010, the unit has grown to 900+ employees till date. The main role of DD&IT (Digital, Data & IT) India is to \'manage\' IT, which includes System Management, Project Management, Infrastructure Management, Compliance Management, Security Management, Process Management and Vendor Management.

Working at Novo Nordisk

We are a proud life-science company, and life is our reason to exist. We\'re inspired by life in all its forms and shapes, ups and downs, opportunities, and challenges. For employees at Novo Nordisk, life means many things - from the building blocks of life that form the basis of ground-breaking scientific research, to our rich personal lives that motivate and energise us to perform our best at work. Ultimately, life is why we\'re all here - to ensure that people can lead a life independent of chronic disease.

Contact
To submit your application, please upload your CV online (click on Apply and follow the instructions).

Apply Now!

Deadline
6th July 2023.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we\'re life changing.

Novo Nordisk