Escalation Support Engineer \xe2\x80\x93 Engineering SupportJoin the team that is the vital link between Customer Support and Development at MimecastAre you passionate about providing the highest levels of technical support? Do you have a strong knowledge of cybersecurity? If working for a leader in this space and being responsible for helping customers stay protected is important to you, this could be the role for you.Why Join Our Team?\xe2\x80\x9cWere a global team within a global company offering a diverse culture that\'s welcoming and supporting. We value all that our Mimecasters offer, each one contributing to our success. I am excited to see what you can bring to the team\xe2\x80\x9d - Hiring ManagerWhat You\xe2\x80\x99ll DoThe Escalation Support Engineer is part of the global Engineering Support team providing 3rd line support and acting as a conduit between our Technical Support teams and our development teams.The Engineering Support team is a diverse team located globally to provide a 24/7 support function using the follow the sun support model. We operate an on-call process and participation would be expected once fully trained.Your responsibilities will include:
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