Job Description

Admin Agent:

App Store and Play Store Review Management (only when required):

Monitor and respond to customer reviews on the Apple App Store and Google Play Store, ensuring responses are accurate, professional, and aligned with our brand's tone.

Flag critical feedback to relevant teams and report on trends in reviews that may indicate product issues or user pain points.

Compliance Documentation:

Handle requests for compliance-related letters and documentation, ensuring that all requests are completed correctly.

Account Amendments:

Process account amendment requests from third parties.

Data Management:

Maintain accurate and up-to-date logs of all interactions and completed tasks.

Core Requirements

Experience:

Previous experience in an administrative, support, or similar role; experience with SaaS products and customer interactions is preferred.

Attention to Detail:

High accuracy in completing and documenting tasks, especially for compliance-related activities and account changes.

Communication Skills:

Strong written communication skills in English, with the ability to respond professionally and effectively to customer feedback on public platforms.

Organisational Skills:

Strong ability to prioritise and manage a variety of tasks with efficiency and accuracy.

Technical Aptitude:

Familiarity with app stores, SaaS-related administrative functions, and basic compliance procedures.

Desired Skills

Familiarity with Compliance Processes:

Understanding of basic compliance requirements and experience handling confidential documentation.

Familiarity with App Store and Play Store:

Knowledge of platform guidelines for responding to reviews, familiarity with rating systems, and general awareness of app store environments.