4+ yr experience in Quality /Six Sigma/Lean/Kaizen/Or any relevant quality management skill
SQL Querying skills, hand-on MS excel for data analysis
Significant email and online seller/customer service experience preferred
Demonstrated ability to build, develop, direct and manage a group
Ability to handle complex and ambiguous scenarios
Ability to organize, prioritize and schedule work assignments
Ability to effectively and efficiently complete difficult goals or assignments
Willingness to work with sensitive issues, including but not limited to: - Adult content - Religious and philosophically sensitive issues - Alcohol, tobacco, weapons and other potentially offensive products
Confident in using Microsoft Package (especially Excel)
Confident to work with large volumes of data ·
Expertise in basic quality tools
Perform root cause analysis on defects and craft preventive solutions
Should be flexible to work in night shifts and rotational weeks off
Job summary Amazon, a Fortune 500 company based in Seattle, Washington, is the global leader in e-commerce. Since 1995 we have significantly expanded our product offerings, international sites, and worldwide network of fulfillment and customer service centers. Today, Amazon is the earth’s most customer-centric company. To support this vision, we need exceptionally talented, bright, and driven people. If you have what it takes then this is your chance to work hard, have fun, and make history.
Our operations team is looking for candidates to participate in auditing/reviewing advertisements. The ideal candidate must demonstrate good analytical & communication skills, attention to details, and a commitment to excellence. In addition, the candidate must be proficient in written and verbal English with strong interpersonal and problem-solving skills.
Key Responsibilities:
High on Stakeholder management.
Quick in analyzing large set of data and interpreting insights
Contribute inputs towards increasing amazon search relevance by effective process queue management as well as ensuring people and performance metrics
Monitor real time service levels and schedule adherence
Serve as a point of contact for escalated contact resolution of a supervisory nature or complex problems
Work closely with stakeholders for each business to ensure that their expectations are being met & surpassed
Work closely with the engineering teams to ensure that tools and systems are continuously enhance
Bring in thought process while setting new SOPS and reporting mechanisms and set them up with high efficiency
Green/Black Six Sigma certification
Experience in Ecommerce industry
Google Ad word certification
Preference for candidates with some understanding on either of Policies & implications/Ads or content Moderation/Data science and has knowledge on Python.
Experience in ad relevance & ad quality
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