Job Description

• Operations management of your team with daily meetings with the team leads.
• Report on the quality of tickets on a weekly/monthly basis.
• Ensure that all SLA\'s & KPI\'s for each work stream are met as per contract and client expectations.
• Act as the contact for escalation, trouble shooting and issue resolution arising from work stream related activities.
• Resolve delivery related queries and issues from the team leads.
• Identify process improvements, optimization and share beneficial recommendations with the client.
• Client relationship management.
• Manage the relationship with the client and all stakeholders for you and your team.
• Develop strong working relationship with key client stakeholders and proactively address their needs for your work streams.
• Respond to client requests in non-standard situations, investigating all the possibilities for a solution.
• Create and maintain comprehensive project documentation for all the work streams under your purview.
• Participate in Business Requirement assessment and document business processes, flows, use cases and business requirements for your work streams.
• Stay up to date with trends in the delivery areas for your work streams and share best practices with team.

Primary Skills

• Experience in media, adtech and content & creative processes & deliverables in FMCG organization.
• Proven experience of delivering complex media campaigns for global clients.
• Strong experience in using the Microsoft Office suite with strong Excel and PowerPoint skills.
• Experience in a project management role is preferred but not mandatory.

Secondary Skills

• Proactive and objectives driven
• Exceptional attention to detail
• Disciplined and professional work ethic
• Respect and empathy for team members
• Ability to work under pressure
• Excellent written, oral, and interpersonal communication skills
• Ability to coordinate and support multiple stakeholders
• Ability to set priorities and be flexible in dynamic environment
• Cultural sensitivity and ability to work internationally
• Strong relationship building, communication, and influencing skills
• Should be committed and focused to succeed under challenging work environment

Ref: 1741010

Posted on: Dec 8, 2023

Experience level: Experienced

Contract Type: Permanent

Location:

Kolkata, WB, IN

Department: Services

Capgemini