Job Description

Overview
TekWissen Group is a workforce management provider throughout India and many other countries in the world.
Job Title: Accounts Manager (US Staffing)
Location: Bangalore
Work Type: Onsite
Job Type: Full Time
Experience:10 to 14Years
:

• The Accounts Manager plays a key leadership role in driving client satisfaction, business growth, and revenue expansion within the US Staffing division.
• This position involves managing strategic client relationships, identifying business opportunities, and ensuring consistent delivery of staffing solutions that align with client expectations and organizational goals.

Roles and Responsibilities:
Relationship Building & Client Management:

• Act as the primary point of contact for assigned clients, maintaining strong, long-term relationships.
• Develop a deep understanding of each client's business model, hiring patterns, company culture, and workforce needs.
• Conduct regular business reviews with clients to ensure satisfaction, address challenges, and identify opportunities for partnership growth.
• Build trust-based relationships through transparent communication, prompt issue resolution, and consistent service excellence.
• Revenue Generation & Business Growth
• Develop and execute strategic account plans aimed at increasing revenue and profitability within assigned accounts.
• Identify cross-selling and up-selling opportunities for additional staffing services (e.g., contract staffing, permanent placement, RPO, etc.)
• Achieve quarterly and annual revenue targets through effective client retention and new business development.
• Monitor and analyze account performance metrics to drive continuous improvement and meet financial objectives.
• Collaborate with the sales and recruitment teams to respond to new business opportunities, proposals (RFPs/RFQs), and client presentations.Client Improvement & Service Delivery Enhancement
• Ensure high-quality staffing delivery through close coordination with recruitment, onboarding, and operations teams.
• Track client satisfaction metrics and feedback to identify service gaps and areas for improvement.
• Implement continuous process improvements to enhance the client experience, reduce turnaround time, and improve candidate quality.
• Support clients with market intelligence, talent insights, and industry trends to strengthen their workforce strategies.
• Serve as an escalation point for client concerns, ensuring timely and effective resolution.

Business Process & Operational Improvement

• Analyze account performance data to recommend business process improvements within the US Staffing operation.
• Work closely with internal leadership to streamline workflows, optimize recruiter performance, and align business operations with client goals.
• Identify opportunities for automation, technology integration, and workflow efficiencies to improve overall productivity.
• Contribute to strategic planning, forecasting, and budgeting processes for the staffing division.

Qualifications

• Bachelor's degree in Business Administration, Human Resources, or related field
• 10 14 years of experience in US Staffing Recruitment with at least 2 years in an account management or client-facing role.
• Strong understanding of US hiring practices, compliance, and employment laws.
• Proven track record in revenue growth, client retention, and account expansion.
• Excellent communication, negotiation, and presentation skills.
• Experience with CRM and ATS tools (e.g., Bullhorn, Jobdiva, Ceipal, etc.).

TekWissen Group is an equal opportunity employer supporting workforce diversity.

Skills Required