Brief Role : Help drive high membership renewal rates with assigned Account Managers, by handling much of the operational duties of the account management process Support overall program growth and development by timely delivery, consistent communication and commitment Maintain Advisory portion of Eloqua database for mass client mailings. (i.e. creating templates) Create and maintain client surveys in survey tool (Survey Monkey) Send CPE credits following webcast events Resolving all queries raised by production Working with multiple business systems Escalating issues to different levels Support the on- time delivery and overall quality of outbound client communications, including Webcast Reminders (using Eloqua) and Event Invitations Managing customer centric operations, forwarding customer instructions to the concerned department & ensuring customer satisfaction by achieving delivery & service quality norms with minimum TAT. Salary: Not Disclosed by Recruiter Industry: KPO / Research / Analytics Functional Area: Sales, Retail, Business Development Role Category: Pre Sales Role: Pre Sales Consultant Employment Type: Permanent Job, Full Time Desired Candidate Profile Fair understanding as a client coordinator/ Account Coordinator working with customers. Publishers. Knowledge of a broad range of learning technologies. Excellent communication skills - both written and verbal.
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