Job Description

Position Type : Full time

Type Of Hire : Experienced (relevant combo of work and education)

Education Desired : General Equivalency Diploma

Travel Percentage : 0%

Are you curious, motivated, and forward-thinking? At FIS you\xe2\x80\x99ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team:

In today\xe2\x80\x99s highly competitive private equity market, firms must not only deliver superior returns, but also respond to more stringent reporting requirements and increasing demands for information \xe2\x80\x93 both from within and outside their organization. Throughout the industry there is mounting pressure on organizations to do more, requiring a clear technology strategy that not only addresses the demands of today, but also enables the growth and performance of tomorrow.

What you will be doing:

• Performs tasks to ensure compliance with work group and client-specific procedures to further guarantee adherence to service level agreements.
• Performs customer and account maintenance per reports, client workflow solution, postal mail or by direct instruction from immediate supervisor.
• Directs all work requests from sources outside the department to immediate supervisor for consideration and approval.
• Answers incoming telephone calls and direct calls to appropriate resource for resolution. Escalates unresolved issues according to the work group\xe2\x80\x99s escalation guidelines.

What you bring:

• Excellent data entry skill
• Excellent customer service skills that build high levels of customer satisfaction for internal and external clients
• Excellent verbal and written communication skills
• Effective analytical, problem-solving, team and time management skills
• Ability to work independently on problem tickets within the client problem ticket solution

Education Requirements: Bachelor\xe2\x80\x99s degree or the equivalent combination of education, training, or work experience.

What we offer you:

• A range of benefits designed to help support your lifestyle and wellbeing
• A multi-faceted job with a broad spectrum of responsibilities
• An international work environment and a dedicated and innovative team
• An extensive range of personal development opportunities
• A work environment built on collaboration, flexibility and respect

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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