Job Description

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Job Purpose
The position is based out of Central Operations and to support processing of CBG Account Services that includes Account Opening, Static Data maintenance, Client communications management etc. The role is also expected to provide locational leadership for the operations team in Karur on various aspects like people engagement, hiring, infrastructure, business continuity etc.
Key Accountabilities
The job entails the following key functionalities:
Design and establish an effective & optimum operating model for Account Services to maximise the process efficiency while ensuring adequate risk governance
Build good working relations with the stakeholders to drive Operational priorities (DFNO / STP) and customer centric approach
Support the key projects for Business Unit from Ops perspective and drive the digital journey
Review and ensure adequate governance on all outsourced operational activities for audit compliance
Drive the team engagement and encourage the managers in their personal development
Enable smooth operations in Karur location
Job Duties & Responsibilities
The job duty for the role is to effectively set-up and manage the Retail Account Services and team management, including any outsourced activities by Operations.
Set-up / ensure a robust operations process, for Account Services operations in Karur, within CBG operations, to facilitate the customer satisfaction
Ensure compliance to all internal and external regulations
Partner with all stakeholders and liaise with vendors to identify the bottlenecks and ensure seamless processing meeting the TAT and accuracy standards/thresholds.
Ensure the Standard Operating Procedures are in place along with detailed manuals for all activities conducted in the CBG Account Services
System enhancement and Tech support to be completed as per product design and requirements
Ensure the BCP plan is drawn up for the team and successfully tested to comply with the Banks requirements
Ensure the adherence to all agreed SOPs and Policies
Ensure the Control Self Assessments are undertaken periodically, and gaps identified on an ongoing basis
Ensure a robust governance structure is in place & MI reports are created and implemented to minimise the operational risks
Ensure satisfactory audit reports on all internal & external audits. Work with the stakeholders to ensure no repeat findings for the CBG Operations team
Ensure the reconciliation and maintenance of all office accounts as per agreed process
Ensure budgetary controls and robust capacity plan
Support the staff learning, training, development, and growth within the team
Provide support to all organisational events and initiatives as required from time to time
Required Experience
Overall 15 years of experience in the Financial Services Industry
Minimum 5 years of experience in Retail Liability Operations
Should have been in a managerial position for a minimum of 7 years and experienced in managing large teams
Experience in branch banking and/or KYC/CDD operations will be an added advantage
Education / Preferred Qualifications
Post Graduate / Equalling qualification (preferably) from any recognised university / Institution (Example: MBA / PGDBA - 2 years full time program)
Specialisation in Banking/Finance would be an added advantage
Core Competencies
Team Management
Excellent communication skills
Decisive, Analytical & Problem-Solving skills
Technical Competencies
Retail Liabilities operations
Understanding of basic banking systems and local regulations
Work Relationship
Team Management
Presentation and Leadership qualities
Education: Any Graduate
Industry: Financial Services/Stockbroking

Skills Required