Account Service Operations Sr Analyst
Job Description
Oversees, facilitates, and administers ITIL based service support on a 24x7 basis - Management of service delivery processes which may include incident management, problem management, request management, change management, service level management and configuration management - Compiles, analyses and reports statistical data and trends relating to service level compliance and operational effectiveness - Leads the account and work towards building Client relations - Focus on Gaps and Process improvements - Suggest and share ITIL Best practices and help implement the same - Adapts communication techniques for audiences at multiple internal and external levels - Monitor alerts and manage the Critical Incidents from SM perspective and not technical - Manages vendor relationship - Allocates work and mentor others Requirements: 5+ years of relevant experience or equivalent combination of education and work experience. - Strong understanding of ITIL processes and principals - Leadership skills - Experience with handling multiple accounts - Knowledge of ITIL Tools - Strong verbal and written communication skills - Strong ability to create and document processes - Competencies in conflict resolution, customer service, facilitation, executive presentation
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Job Detail
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Job IdJD3043222
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationNoida, Uttar Pradesh, India
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EducationNot mentioned
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ExperienceYear