Job Description

Strategic Account Management:

Own and manage assigned client accounts end-to-end, ensuring alignment with business objectives, brand goals, and long-term growth strategies.

Client Liaison & Relationship Building:

Act as the primary point of contact for clients, building strong, trust-based relationships through regular communication, proactive updates, and effective expectation management.

Strategic Problem-Solving & Crisis Handling:

Identify potential risks or challenges early and handle escalations or crisis situations with a calm, solution-oriented approach while safeguarding client relationships and brand reputation.

Translating Client Briefs into Actionable Internal Directions:

Interpret client requirements and convert briefs into clear, actionable tasks for internal teams, ensuring accurate understanding, timelines, and deliverables.

Evaluating Scope vs. Delivery Across Assigned Brands:

Continuously assess project scope against deliverables to ensure efficient resource utilization, timely execution, and adherence to agreed budgets and commitments.

Conducting Strategic Audits of Brand Performance & Output:

Review ongoing brand performance, content quality, and campaign outcomes to identify gaps, opportunities, and areas of improvement.

Collaborating to Create Insight-Led Content Calendars:

Work closely with content, design, and performance teams to develop data-backed, insight-driven content calendars aligned with brand objectives and audience behavior.

Leading & Mentoring the Social Media Team:

Guide, support, and mentor account executives and team members, ensuring clarity in roles, accountability, and continuous skill development.

Tracking Deliverables, Checklists & Seasonal Opportunities:

Monitor all deliverables, open action items, and timelines while proactively planning for key festivals, launches, and seasonal opportunities.

Preparing Performance Reports & Client Discussions:

Compile detailed performance reports, analyze key metrics, and present actionable insights to clients during review meetings.

Competitor & Category Analysis:

Conduct regular competitor and industry analysis to extract insights, trends, and benchmarks that can strengthen brand strategy.

Ownership of Brand Campaigns & Product Launches:

Take complete ownership of planning, execution, and monitoring of brand campaigns and product launches across platforms.

End-to-End Responsibility for Social Media Calendars:

Oversee the complete lifecycle of social media calendars--from planning and approvals to execution and optimization.

Driving Account Growth with KPIs & Strategic Direction:

Identify growth opportunities within existing accounts, define clear KPIs, and implement strategies to improve performance, retention, and revenue.

Experience:

3- 5 years

Job Category:

Social Media

Job Type:

Full Time

Job Location:

Ahmedabad

Department:

Social Media