Job Description

In This Role, You Will Manage day to day operations of FCPS (Fraud, Claims), including management duties (performance management, staff development, training), operational controls, and adherence to policies and procedures. Provide vision and set direction for the organization\'s overall performance of multiple major operation business functions to achieve long-term strategic objectives that impact organization and management Collaborate with peers and senior leaders to develop highly complex, multi-year projects, strategies, and goals Develop and implement strategic solutions to highly complex and potentially companywide business challenges Lead a team of managers and senior professionals and develop longer-term, higher-risk strategies for Operations management to achieve business objectives Collaborate with and influence all levels of professionals, including peers and senior leadership Manage allocation of people and financial resources for Operations Develop and guide a culture of talent development to meet business objectives and strategy Lead/participate in various process improvements and re-engineering initiatives in line with efficiency/effectiveness and customer obsession efforts. Identify trend through data and behaviors observed and use it effectively in coaching to results. Responsible for cross-site / function project leadership and influence across department / site Work with peers throughout the organization to develop, enhance and implement business strategies Build external relationships in functional areas and support recruiting and hiring needs Manage team performance, leading by example and coaching on key behaviors tomotivate sustained results this includes using performance management resources to proactively monitor, coach and develop employees, recognizing strong performers and managing those not meeting performance standards Required qualifications, capabilities, and skills: High energy and strong leadership abilities Extensive experience in managing supervisors / team leaders Outstanding communications skills, both written and oral Ability to work closely with others to achieve functional goals Able to work independently in a dynamic environment of change, challenge and multiple deadlines and priorities, high attention to detail Possess a controls mindset understand banking regulations, Experience planning and managing networking event or projects Minimum 10 years of contact center experience and minimum 8 years people leadership (people manager of managers) /management experience Minimum 4 years in banking/financial experience Project management and presentation skills coupled with business acumen Strong organizationaland time management skills, and the ability to consistently prioritize and re-prioritize Excellent coaching and mentoring skills Strong analytical and problem-solving skills Able to work in any shift including weekends

foundit