Job Description

The Account Manager is responsible for managing and growing strategic customer accounts within the EMS business. This role ensures customer satisfaction, drives new business opportunities, manages pricing and delivery negotiations, and acts as the key point of contact between the customer and internal teams such as production, engineering, quality, and supply chain. The Account Manager plays a crucial role in retaining clients, expanding revenue, and ensuring project execution meets customer expectations.

Key Responsibilities:

Customer Relationship Management:

Serve as the

primary point of contact

for assigned customers. Build and maintain

strong, long-term client relationships

by understanding customer needs, expectations, and business goals. Manage

day-to-day communication

between the customer and internal departments.

Business Development & Growth:

Identify and pursue

opportunities for business expansion

within existing accounts. Collaborate with the sales team to support

new customer onboarding

and project launches. Support the

quotation process

including BOM analysis, cost estimation, and proposal preparation.

Order & Delivery Coordination:

Coordinate with internal teams (planning, production, sourcing, logistics) to ensure

on-time delivery

and

product quality

. Review customer forecasts, orders, and delivery schedules to ensure alignment with production. Monitor

order fulfillment status

, resolve delivery issues, and manage backlog reports.

Commercial Management:

Negotiate

pricing, terms, and commercial agreements

with customers. Track and manage

profitability, revenue forecasts

, and customer account KPIs. Handle

change requests, ECR/ECN

, and project scope variations.

Quality & Support:

Address

customer complaints, non-conformances

, and quality concerns in coordination with the QA team. Facilitate

customer audits, visits

, and QBRs (Quarterly Business Reviews). Monitor and ensure compliance with

customer-specific requirements

and industry standards (ISO, IATF, etc.).

Required Skills & Competencies:

Strong understanding of

EMS operations

, electronic components, and manufacturing processes. Excellent interpersonal and

customer-facing communication

skills. Proficient in

CRM systems

, MS Excel/PowerPoint, and ERP tools. Strong

problem-solving

, negotiation, and organizational skills. Ability to manage multiple projects and prioritize under tight deadlines.

Qualifications:

Bachelor's degree in

Electronics, Engineering, Business Administration

, or related field. 3-6 years of experience in

account management, sales, or customer service

in the EMS or electronics industry. Experience managing

OEM/ODM clients

and handling

high-mix, low-to-mid volume

projects is a plus.
Job Types: Full-time, Permanent

Pay: ₹16,546.10 - ₹40,000.00 per month

Benefits:

Provident Fund
Work Location: In person