Job Description

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Key Responsibilities

Manage assigned client accounts with a strategic mindset, ensuring smooth day-to-day operations and long-term account health. Act as the primary point of contact between clients and internal teams, building strong, professional relationships through clear communication and proactive coordination. Support strategic problem-solving and assist in handling escalations or crisis situations by identifying issues early and coordinating timely resolutions. Translate client briefs, feedback, and business objectives into clear, actionable internal directions for creative, content, performance, and design teams. Evaluate project scope versus delivery timelines across all assigned brands, ensuring commitments are realistic, aligned, and met consistently. Conduct regular strategic audits of brand performance, content output, and campaign effectiveness to identify gaps, improvements, and opportunities. Collaborate closely with internal teams to develop insight-led content calendars that align with brand goals, audience behavior, and platform best practices. Support senior team members in guiding, coordinating, and mentoring junior account team members where required. Track all deliverables, open checklists, approvals, and key seasonal or campaign-based opportunities to ensure nothing falls through the cracks. Assist in preparing detailed performance reports, analysing data and insights, and participating in client discussions to explain outcomes and next steps. Conduct competitor and category analysis to derive actionable insights that strengthen brand positioning and content strategy. Take ownership of assigned brand campaigns and product launches, coordinating execution across teams and ensuring timely delivery. Manage social media calendars end-to-end for assigned brands, including planning, coordination, approvals, and execution. Contribute to account growth by supporting upsell opportunities, meeting defined KPIs, and executing strategic initiatives under guidance from senior leadership.

Experience:

2+ years

Job Category:

Social Media

Job Type:

Full Time

Job Location:

Ahmedabad

Department:

Social Media