Job Description

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you\xe2\x80\x99ve got deep experience in commercial real estate, skilled trades, and technology, or you\xe2\x80\x99re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Account Director

Work Dynamics

What this job involves:

At JLL, we put focus on our clients\xe2\x80\x99 needs, and we want you to do the same. You\xe2\x80\x99ll take charge of all programmes that we have for clients\xe2\x80\x99 properties in India. Be it site operations, contract, procurement, financial, or team management, you\xe2\x80\x99ll ensure our service delivery is at its best. You\xe2\x80\x99ll also be our clients\xe2\x80\x99 eye on all operational matters. Are you open to working with various teams across the board? In this role, you will promote seamless and competitive operations by collaborating with the top management and both local and offshore offices.

More importantly, you\xe2\x80\x99ll support various client-specific programmes such as technology launches, trainings and user experience initiatives. Being at the heart of operations management, you\xe2\x80\x99ll also oversee all key performance indicators in the region and make sure that the team is meeting our clients\xe2\x80\x99 requirements. Among your other mandates include system integrity audits, reports and presentations and overall account management.

The role acts as the single point of contact for the client team regarding operational activities and supports regional initiatives by driving consistent implementation and delivery. A key aspect of this role is engagement, interfacing with the JLL team, clients and service partners.

This opportunity is suited for a customer experience focused talent looking to progress their career in a fast-paced corporate environment.

In this role, you will lead a team of facilities management experts\xe2\x80\x94while creating a working environment that promotes collaboration, performance, and personal growth. You\xe2\x80\x99ll also play an essential role in boosting our talents\xe2\x80\x99 career growth and employee retention through trainings and stable succession plans. Do you have a talent for inspiring others? In this role you will be at the helm of all things concerning the team\xe2\x80\x99s welfare. You will help motivate the team and usher them into victory over difficult business decisions. Likewise, you will serve as an important mediator who will settle rifts and arguments should conflicts arise.

Meeting\xe2\x80\x94or even exceeding\xe2\x80\x94client expectation is a tall order, and this is what we strive for each and every time. We\xe2\x80\x99ve gained a solid and positive reputation over the years as a customer-centric company, and your job is to uphold that level of satisfaction. You\xe2\x80\x99ll maintain the consistency of our services by working closely with account leads and site teams to develop tailored and innovative solutions. Additionally, you\xe2\x80\x99ll take charge of the site\xe2\x80\x99s financial operations targets, process compliance and risk management.

Key Responsibilities include:

• Ensure the delivery of all operational requirements in accordance with the clients\xe2\x80\x99 scope of works
• Support the implementation of operational procedures and performance measures to ensure simplification and accuracy of work methods, reliability of systems and consistency across the hub/countries
• Work with the respective country leads and site teams to address specific operational issues
• Drive initiatives such as user experience programs, JLL system roll-outs, training programs/workshops and other initiatives as appropriate, through coordinating implementation and consistency across the Region
• Implement Client specific initiatives such technology roll-outs, benchmarking, best practices etc.
• Actively work closely with the Finance, Engineering and Hospitality teams to ensure that all site financial operations are meeting or exceeding targets and financial processes as well as controls are adhered to at all times.
• Ensure compliance with JLL and client Health, Safety, Environment and Risk Management policies and procedures
• Ensure data integrity of all systems across the Region and perform audits from time to time
• Oversee and monitor SLA/KPI performance across the sub region and support hub/countries to address issues and ensure they are meeting or exceeding target scores
• Generate reports and conduct presentations as per the service delivery requirements and overall account management.

Others

• Any other duties assigned by line manager or client.

Sounds like you? To apply, you need to be:

Ideal Experience

Do you have at least 13 to 15 years\xe2\x80\x99 relevant experience in facilities, property management, hospitality or related field? If so, we would be more than happy to work with you. At JLL, we\xe2\x80\x99ll let you fully demonstrate your expertise in property management, planning and organisational skills, and knack for addressing complex operational issues on a daily basis.

You\xe2\x80\x99ll face a wide range of clients and senior-level officers, so superior oral and written communication skills are essential. You\xe2\x80\x99ll also have proven track record of managing and resolving conflicts between client and firm requirements.

You\xe2\x80\x99ll demonstrate a proactive and professional approach to customer service and stakeholder engagement. Your experience in effectively training staff and promoting open and collaborative working relationships are also valued. Are you all out on trying new ideas and working with diverse teams? If so, then your \xe2\x80\x9ccan do\xe2\x80\x9d attitude may just land you this role.

Other Personal Characteristics:

• Natural communicator who enjoys engaging at all levels
• Self-motivated and confident
• Exhibits honesty & trustworthiness
• Open to new ideas & willing to challenge status quo
• Works well with diverse teams from various countries/cultures

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!

Location:

On-site \xe2\x80\x93Mumbai, MH

If this job description resonates with you, we encourage you to apply even if you don\xe2\x80\x99t meet all of the requirements. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!

About JLL \xe2\x80\x93

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500\xc2\xae company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .

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Jones Lang LaSalle (\xe2\x80\x9cJLL\xe2\x80\x9d) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process \xe2\x80\x93 including the online application and/or overall selection process \xe2\x80\x93 you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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