Job Description

How we support the Whole You:

Our benefits are a good reason to come to JLL.

We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits philosophy is this: be fair to our people and provide opportunities for those who take advantage of our programs and resources to increase their personal and financial security.

Account Director

Work Dynamics

What this job involves:

The Operations Lead will have responsibility for the management of a wide range of issues, from strategic contracts management to input on day-to-day operations. This position needs to be highly familiar with the service structure, including responses to requests for assistance on Facilities Management issues from client staff and arrangements pertaining to all operating expenditures. This position will form a part of the team that will provide a professional, value-focused service aimed at meeting or exceeding the client expectations.

• Lead the JLL management team in the delivery of facility management services. Key services include housekeeping, engineering, transport, helpdesk, food & beverage, pest control et.

• Ensure that the maintenance services are delivered in line with the contractual commitments and within budgets.

• Define the technical, commercial terms and conditions; define the operational scope and develop tender documents for Annual Maintenance Contracts.

• Assess Service Levels and Performance Indicators with the Amazon representative and define the mechanism to assess the performance levels of various subcontractors.

• Assess performance of the subcontractors based on performance assessment criteria as agreed jointly between Amazon, Jones Lang LaSalle and its subcontractors.

• Setting annual goals for generating savings in area of such as energy and cost of maintenance operations.

• Maintain all records related to the performance of facility management operations on Amazon account

• Ensuring that the subcontractors are meeting their commitments on scheduled delivery of trainings.

• Ensure that the subcontractors have a planned, structured and solution based approach to the delivery of maintenance services.

• Analyse call outs to understand trends; undertake strategic initiatives to minimize the same.

• Scheduled cross feedback from subcontractors and Amazon staff on our process to improve services level & satisfaction in organisation.

• Train team members on all Quality policies & procedures.

• Audit sub-contractors on quality of materials & upkeep of the site.

• Review the performance of Jones Lang LaSalle staff and conduct performance appraisals from time to time.

• Interface with the Jones Lang LaSalle\xe2\x80\x99s HR department and the Account Director and make recommendations for the future trainings given to the facility management teams.

• Analyse call outs to understand trends; undertake strategic initiatives to minimize the same.

• Liaison with the client Finance team

• Interface with client and Jones Lang LaSalle finance department to raise client billing / invoicing and follow up with the client representatives for the payments.

• Develop MIS reports for Jones Lang LaSalle\xe2\x80\x99s management team and necessary client reporting.

• Chair the monthly / quarterly progress meeting during the absence of account director.

Sound like you? To apply you need to have:

Education and experience

Bachelor\'s Degree in any discipline, a minimum of 12 -15 years of experience in a corporate environment.

Tertiary qualifications in building management and/or business desirable. Proven ability to function effectively as part of a team. Proven ability to initiate and follow through with improvement initiatives

• Exposure and experience in dealing with multinational corporate organizations

• Strong Analytical skills.

• Good Leadership skills with ability to manage large teams

• Ability to adapt and perform under pressure

• Possess strong interpersonal skills with the ability to build rapport quickly.

• Good communication skills

A relationship builder

Client Satisfaction and cost effectiveness;

Continuous improvement in the following: - Morale and satisfaction of employees under management. Client satisfaction; Identification of process improvement for the Clients.

What you can expect from us

You\xe2\x80\x99ll join an entrepreneurial, inclusive culture. One where we succeed together \xe2\x80\x93 across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Keep your ambitions in sight and imagine where JLL can take you...

Location:

On-site \xe2\x80\x93Bengaluru, KA

If this job description resonates with you, we encourage you to apply even if you don\xe2\x80\x99t meet all of the requirements. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!

About JLL \xe2\x80\x93

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .

Jones Lang LaSalle (\xe2\x80\x9cJLL\xe2\x80\x9d) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process \xe2\x80\x93 including the online application and/or overall selection process \xe2\x80\x93 you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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