Accountable to drive Organic growth upselling activities
Organic Growth is defined as "Commercial moves, adds and changes for an existing customer, covered by a signed contract and that does not require the Bid process"
Own customer governance structure for Sales Ops related activities. Responsible for implementing seemless governance structure of Quote to Order activities across all regions.
Responsible for regular reports for in charge customers
Responsible for customer requests execution and day-to-day account activities in order to maintain and enhance customer relationships, provides input and manages action plans for department responsibilities
Engages with customer through face to face and/or remotely to support QTO process related requests
Works with billing and accounts receivable teams to resolve invoice quires, credit notes and customer non-payment issues.
Responsible for resolving and responding to customer's billing/invoice inquires
Responsible for commercial inventory management
Responsible for preparing and supporting customer for Service Delivery and Traking Tool (SRT) usage (customer engagement - trainings - support - compliance)
Owns customer specific instructions and guidelines (price book, process, customer labelling, BAN-usage etc.)
Responsible for coordinating other resources assigned to the account for QTO activities.
Responsible for engaging right resources and finding solutions for complex ordering requirements.
Bid support and non-organic growth activities:
Coordinates contract renewal, repricing and project preparation activities to ensure standard QTB-model is executed.
Aligns with account manager, engagement manager and/or bid manager(s) to decide Go/no-go with Bid proposal in these parts that related to Sales Ops
Act as quality assurance and consultant to Bid teams regarding Sales Ops related topics to ensure information needed to create quotes and orders according to standard QTB-process is received, obtained and validated
Feed Pricing Portal if there is no pre sales COE team assigned
Validate and sign off contractual elements against standard QTB-process that related to Sales Ops topics like: customer request communication and tools, QTOreporting, governance structure, disconnect process, payment terms, billing proposals, standard product rules (like Billing)
Set up "service description Sales Ops process " which include the guidelines, documentation and checklists to ensure smooth process from Bid phase to order creation/signoff phase
Ensures local contracts are in place
Quote to Order:
Act as owner of the quote to order cycle at , ensuring QTO-performance is in line with customer expectations. Owns customer agreements and acts on them where needed for sales operations matters.
Is responsible for pricing compliance to the contractual price commitments.
Is responsible for miximising profitability of the organic growth.
Is responsible for various contractual requirements for QTO, such as response time, SLA & SLO
Owns, cooperates and guides sales ops admins in Bratislava in order to deliver quote to order cycle, using general + customer specific instructions and guidelines (price book, process, customer labeling, BAN-usage etc.)