Job Description

Supporting Actions (Max 1325 Characters)

Identify business growth opportunities across the location, build direct/ channel/ new client acquisition strategies and tap growth opportunities to achieve zonal targets




Augment the business volumes of mortgage lending in the location, manage client databases and tap them through Relationship Managers.




Drive relationships with key clients, faster TAT and cross selling initiatives in order to increase the client base of the Region




Monitor lead generation & RM sales productivity metrics to drive a high-performance sales culture across the zone



Scan the location market and its competitive offerings on a periodic basis; report on emerging trends and business opportunities for the mortgage segment to the head office




Engage with channel partners and develop a touch point management system for faster customer connectivity




Conduct engagement programs and sales trainings to develop channel partners




Monitor SLAs, sales efficiencies and RoIe of channels




Effectively deploy schemes and prioritize sales of high revenue products and structures



Monitor client servicing metrics, develop relationship marketing programs and motivate RMs and channel partners to display highest levels of client servicing standards




Encourage the implementation of improved processes and best practices in order to enhance operational productivity




Engage with key customers on a periodic to build stronger relationships, thereby contributing to faster growth




Monitor customer issues and complaints and drive necessary action to address the same



Support the risk and review process by supervising the preparation of loan proposals and documentations to ensure controlled operations for the locations




Liaise with the customers and the Risk team to provide regular information required for monitoring the creditworthiness of the proposals




Prepare periodic MIS reports for profits, NPAs, new clients & report on a periodic manner to RSMs & ZSMs.



Guide and develop RMs to facilitate better customer acquisition, retention and support, and helping them to achieve superior performance standards




Nominate teams for product, behavioral and negotiation trainings and work for self development initiatives




Minimum Experience Level


7 - 14 years
Job Qualifications


Graduate