Job Description

~ The Sr. PSM acts as a book keeper of the production related activities that involve 1000s of items passing through the system everyday reaching all our database products ~ The role is responsible for resolving customer queries both internal & exter

The Sr. PSM acts as a book keeper of the production related activities that involve 1000s of items passing through the system everyday reaching all our database products The role is responsible for resolving customer queries both internal & external The role involves strong collaboration with teams within (locally & globally) & outside of Elsevier The role involves a deep understanding of the end to end process flow that is required to relay key numbers to production management to make well informed decisions on planning with suppliers & budget controller The role is responsible for flagging any process anomalies & informing the Team Lead & team Functional and Technical Competencies Deep understanding of production, customer service workflows pertaining to publishing Excellent oral and written skills in English Ability to quickly understand & apply a set of validation rules (input instructions) Analyze, report and interpret (data analytics) reports Positive and constructive approach to problem solving and teamwork Regularly measure & evaluate progress Strong customer focus and service orientation, balanced with attention to company's interests Experience of working with MS Office software systems/applications XML knowledge, preferably Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact [HIDDEN TEXT] or if you are based in the US you may also contact us on 1.855.833.5120. Please read our