Responsibilities : Directs customer calls to the proper location and department Prioritizes calls and escalates appropriate customer issues Adheres to product specific guidelines, procedures, and best practices May be required to work overtime, alternative work schedule or change shift as…
Key Responsibilities: Provide support, respond to queries, receive and/or share information, explain, train, coordinate and negotiate with and/or direct customers, sales and other cross functional teams. Serve as the primary focal point for managing and coordinating, with both the internal…