oversees daily operations of the front desk, manages and trains front office staff, handles guest services like check ins and complaints, and ensures a positive and professional guest experience. Key responsibilities include coordinating with other departments, managing reservations, and ensuring…
Proven experience as Hotel Manager or relevant role Fluency in English; knowledge of other languages is a plus Understanding of all hotel management best practices and relevant laws and guidelines Supervise work at all levels (receptionists, kitchen staff, maids, office…
1. Greeting and welcoming desks as they approach the front desk 2. Answering questions and addressing complaints 3. Attending all incoming calls, responding to them, and transferring the call to the appropriate department. 4. Provide information about the services and…