Document Creation and Management:Preparing and maintaining various documents, including commercial invoices, packing lists, shipping documents, and customs declarations. Compliance:Ensuring that all documentation meets legal and regulatory requirements, including those for export and import. Accuracy and Integrity:Verifying the accuracy and completeness…
Managing the schedules of key personnel and coordinating appointments and meetings. Support the team with administrative tasks, including data entry, filing and document preparation. Keeping the office well stocked with supplies and monitoring all equipment functioning correctly. Manage office budgets…
Manage a portfolio of customers and serve as their key point of contact Build and maintain strong, long lasting customer relationships Understand customer needs and provide appropriate solutions and recommendations Handle customer inquiries, complaints, and escalations in a timely and…
Coordinate complex scheduling and calendar management, as well as content and flow of information to senior executives Manage senior executives’ travel logistics and activities, including accommodations, transportation, and meals Provide administrative and office support, such as typing, dictation, spreadsheet creation,…
Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work…
Keep front desk clean, tidy and supplied with all the necessary supplies Greet, communicate with and welcome guests Answer all the customers’ questions and address their complaints Answer all incoming calls, redirect them when needed Receive letters, packages and send…
Handle incoming customer inquiries and provide accurate and timely responses Resolve customer complaints or issues in a professional and efficient manner Ensure customer satisfaction by identifying and addressing their needs and concerns Maintain customer records and update the relevant information…
Data Management: Entering and maintaining accurate data in company databases and records. Document Management: Organizing and maintaining both physical and digital files and records. Communication & Coordination: Facilitating communication between different departments and teams, and coordinating with vendors and other…
Managing and growing relationships with key customers, acting as their primary point of contact. Engaging proactively with customers to understand their goals and challenges and offering solutions that align with their needs. Ensuring high customer retention and satisfaction levels by…
Performing administrative duties including answering phones, scheduling appointments, etc. Assisting human resources with recruitment activities and creating work schedules. Supporting the operations manager with the enforcement of company policies and standards. Assisting accounting and payroll as needed. Monitoring inventory and…
Set the tone for the team and create a positive and productive work environment. Motivate and inspire team members, fostering a sense of collaboration and accountability. Transform a group of individuals into a cohesive and high performing team where each…
Proposal Development: Creating tailored proposals and presentations to showcase the company's offerings. Lead Generation and Qualification: Identifying and qualifying potential clients through various channels like cold calling, emailing, and networking. Market Research: Analyzing market trends, competitor activities, and customer needs…
Manage company wide communications, such as memos, announcements, and invitations Greet office visitors and callers, making them feel welcome and comfortable, answering any questions, and transferring callers to the appropriate lines Support the staff as needed by completing various general…
Act as the point of contact among executives, employees, clients and other external partners Manage information flow in a timely and accurate manner Manage executives’ calendars and set up meetings Make travel and accommodation arrangements Rack daily expenses and prepare…
Respond promptly to any issues that directly affect sales. Hire, onboard and train new team members in the sales team. Directly oversee the growth of assigned markets and clients. Represent the company at industry events, meetings and conferences. Track and…
Document Creation and Management:Preparing and maintaining various documents, including commercial invoices, packing lists, shipping documents, and customs declarations. Compliance:Ensuring that all documentation meets legal and regulatory requirements, including those for export and import. Accuracy and Integrity:Verifying the accuracy and completeness…
Ensure general management of office by overseeing operational efficiency, effective communications, and other strategic and tactical planning Manage company facilities, including space planning/design, vendor contracts and relations, and office functions and services Serve as primary liaison between company staff and…
Perform market research. Gather and process research data. Perform basic admin duties including printing, sending emails, and ordering office supplies. Assist and coordinate with the sales team. Assist the Front Office team. Help with inventory control. Organise staff meetings and…
Document Creation and Management:Preparing and maintaining various documents, including commercial invoices, packing lists, shipping documents, and customs declarations. Compliance:Ensuring that all documentation meets legal and regulatory requirements, including those for export and import. Accuracy and Integrity:Verifying the accuracy and completeness…
Maintain information databases and spreadsheets, including employee records and financial documents. Handle incoming calls, providing information or directing calls to the appropriate person. Respond to emails in a timely manner. Coordinate appointments, meetings, and events. Keep track of office supplies,…
Respond promptly to any issues that directly affect sales. Hire, onboard and train new team members in the sales team. Directly oversee the growth of assigned markets and clients. Represent the company at industry events, meetings and conferences. Track and…
Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions.…