Improve customer service experience, create engaged customers and facilitate organic growth Take ownership of customers issues and follow problems through to resolution Set a clear mission and deploy strategies focused towards that mission Develop service procedures, policies and standards Keep…
Customer Interaction: They greet and listen to customer concerns, providing a friendly and empathetic experience. Technical Translation: Service Advisors translate complex vehicle issues into understandable terms for customers. Estimations: Provide cost estimates and timelines for repairs or maintenance. Quality Assurance:…