Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work…
Responding to client support queries. Providing support in person, over the phone, or via remote access. Diagnosing issues with computer software, peripherals, and hardware. Running software diagnostic tools and physically inspecting hardware systems. Talking to clients through basic problem solving…
Gathering invoices, statements, reports, personal details, documents and information from employees, other departments and clients. Scanning through information to identify pertinent information. Correcting errors and organizing the information in a manner that will optimize swift and accurate capturing. Creating accurate…
Update and maintain e commerce websites, portals, and marketplaces (e.g., Shopify, Amazon). Digital Marketing: Execute campaigns (SEO, PPC, Email, Social Media) to drive traffic and engagement. Product & Content: Optimize product listings for search engines and improve visibility and conversion…
Authenticate submitted documents (IDs, degrees, employment proofs) against databases or guidelines. Background Checks: Conduct thorough checks for education, employment, address, or criminal history. Record Management: Maintain accurate, confidential records of verification processes and results, updating databases. Coordination: Liaise with internal…