Kashton Technologies

Answering questions: Responding to customer questions via phone, email, webchat, social media, or in person Handling complaints: Resolving complaints or passing them on to a supervisor Selling products or services: Taking orders and selling products or services Collecting payments: Collecting…

Supervising a team of customer support professionals. Monitoring the entire customer service process. Resolving customer issues brought to your attention. Creating procedures and policies for effective customer service. Planning how to train customer support professionals. Standardizing the customer service delivery…